AI call grading · coaching · revenue intelligence — live product demo
CallSense · Demo — Apex IT Services
Every ticket call graded. Every promise kept. Every renewal protected.
CallSense turns your helpdesk and account-management calls into graded QA, churn-risk alerts and renewal playbooks — automatically.
Let's give your team AI superpowers — to create amazing relationships and get the best outcomes for your business.
100%
of support calls QA graded
15 min
client reply SLA
24h
churn-risk alert window
6am
daily ticket follow-up sweep
Why teams switch it on
How much extra revenue could you make if every person on your team performed like your best?
That's the only question that matters. Here's how VoiceFabric answers it.
Pain points it removes
Leads that never get a follow-up call and quietly go cold
No idea what's actually said on calls — coaching by guesswork
Replies sitting unanswered while competitors call back first
CRM reports that don't match what really happened on the phone
Benefits from day one
Every call transcribed and graded against your own playbook
Same-day coaching feedback every rep can act on
A 15-minute reply SLA with automatic supervisor escalation
Revivable deals ranked overnight so mornings start with the hottest calls
Outcomes to expect
More booked appointments from the same lead flow
Deals rescued that would have been written off
Faster ramp-up for new team members
Managers coaching from evidence, not opinions
The screens & what they mean
Six systems working while your team sells.
AI Call QA
Every support call graded against your service standards — greeting, ownership, resolution confirmation — with coaching for each engineer.
At-Risk Account Queue
The AI hears frustration, unresolved promises and churn signals — and queues those accounts for a manager callback before renewal time.
SMS Updates + Reply Inbox
Ticket-status SMS with one tap. Client replies land in a live inbox with a countdown so nobody waits on hold twice.
6am Morning Sweep
Each morning we scan your ticket system for follow-ups due today and hand every engineer a context-sheet call list.
Service Summary + Discrepancy Report
SLA performance rebuilt from actual call transcripts — first-response, resolution confirmations — beside what got ticketed.
Service Manager Command Centre
Morning digests, per-engineer response times with SLIPPING flags, and escalation when a client reply sits unanswered.
The real product
These aren't mock-ups. This is the live platform.
Captured from the live demo environment — all names, numbers and clubs are anonymised demo data.
Executive Dashboard
Scorecard, cost savings, revivable deals and the SMS reply inbox — one screen, every morning.
Click to enlarge
Graded Calls
Every call transcribed and scored against your own criteria, with coaching the rep sees same-day.
Click to enlarge
SMS Inbox
Every message in and out, with the 15-minute reply countdown and one-tap templates.
Click to enlarge
Summary Report
Your monthly report rebuilt from actual transcripts, side by side with what got logged.
Click to enlarge
CRM integration — your ticketing system
Your CRM says one thing. The phone lines say another. Now you can see both.
Two-way sync
Every SMS sent or received is written back into the CRM contact’s notes
Morning sweep reads scheduled calls + assigned reps straight from the CRM
“Done” in our call list logs a timestamped note in the CRM automatically
The discrepancy report
The Club Summary rebuilds your CRM’s monthly report from actual call transcripts: phone-ins, calls out, spoke-to vs no-answer — side by side with what staff logged. The gap between the rows is your untracked revenue.
VoiceFabric (transcripts) · out 396 · spoke 162
CRM (logged) · out 118 · spoke 71
→ 278 calls never logged by staff
ROI — what a revived deal is worth
Put your own numbers in. Be conservative. It still pays.
$54,000
lifetime value per customer
$51,840
revenue protected / month (1.0 saves)
$622,080
revenue protected / year
QA covers all ~250 tickets per engineer each month — no extra QA headcount.
Assumptions: save ratio applied to AI-detected revivable sales & management opportunities only — excludes churn avoided through faster response times.
See it live — the Apex IT Services demo is fully loaded.
Graded calls, revivable deal queues, the SMS inbox, morning call lists and the Club Summary — all with realistic demo data that never goes stale.
Demo access
Manager · demo.admin@apex.demo
Engineer · demo.dev@apex.demo
Engineer · demo.holly@apex.demo
Leave your name, email and phone — we'll email you the password straight away.
Template-ready: this demo duplicates for car sales, legal, B2B equipment and IT helpdesk verticals — same engine, different playbooks.
